Self-Serve Help Center · AEO + AI semantic matching

Your FAQ, cited by ChatGPT
& matched by AI.

MapleFAQ is a public-facing help center for Canadian SMBs. Define your Q&As once and MapleFAQ auto-publishes a styled, bilingual help center plus the FAQPage JSON-LD that ChatGPT, Claude, and Perplexity use to cite your answers. AI semantic matching means customers asking "how do I cancel" land on the same answer as "What's your cancellation policy?".

Start free → See pricing
MapleFAQ help-center mock with search bar, AI-matched answer card showing confidence percentage, and category sidebar
FAQPage
JSON-LD emitted
EN / FR
Bilingual ready
AI match
Semantic lookup
CAD
Canadian billing
What's inside

What MapleFAQ ships with

A public help center customers can actually self-serve from — plus the structured data that gets you cited by AI search.

Styled help-center page

Out of the box: search bar, category sidebar, expandable Q&A cards, helpful/unhelpful feedback. Mobile-first. Embed on your existing site or host on your subdomain.

FAQPage JSON-LD (AEO)

Every published Q&A emits proper FAQPage schema.org markup. ChatGPT, Claude, Perplexity, and Google use it to pull answer snippets and cite your help center directly.

AI semantic matching

Customers rarely type the canonical question. MapleFAQ vector-matches their phrasing to the closest canonical Q&A and shows a confidence score, so they land on the right answer the first time.

Bilingual EN / FR

Built for Canadian SMBs. Author each Q&A in English and French; we serve the right one based on visitor locale. Both versions get their own JSON-LD.

MapleDesk auto-deflect

Pairs with MapleDesk: when a ticket comes in matching an existing FAQ, MapleDesk replies with the canonical answer and a link, deflecting the ticket before a human touches it.

Search analytics

See what customers searched and which questions deflected versus left them stuck — so you know exactly which Q&A to write next.

In the wild

See it in action

A searchable, self-serve FAQ that deflects support tickets.

MapleFAQ clean FAQ search interface on a laptop in a Canadian customer service workspace
How it works

How MapleFAQ works

From zero to a JSON-LD-emitting help center in an afternoon.

1

Write your Q&As

Type them in, paste from a doc, or let our AI extract draft Q&A pairs from your existing knowledge base PDF.

2

Publish

MapleFAQ generates the styled help-center page and the FAQPage JSON-LD. Embed on your site or use the hosted subdomain.

3

Customers self-serve

AI semantic matching routes customers to the right answer. Search analytics show what to add next. MapleDesk deflects matching tickets automatically.

How we stack up

MapleFAQ vs. the usual suspects

AEO-first, Canadian-hosted, and priced for SMBs — not buried inside a per-agent helpdesk seat.

Feature MapleFAQ Helpdesk KB DIY page
FAQPage JSON-LD (AEO) Add-on Manual markup
AI semantic matching
Bilingual EN / FR JSON-LD DIY
Canadian data residency DIY
Helpdesk ticket auto-deflect MapleDesk Enterprise tier
Embed on your own domain
Starts at $0 CAD $79+ USD / seat Your time

Free tier hosted on a MapleFAQ subdomain; embed on your own domain from Solo and up.

Real product, real customers

Questions answered, tickets deflected.

A peek at what MapleFAQ help centers are doing right now. Names anonymized.

Live activity last 30 sec
    0
    Self-serve answers this week
    0%
    Tickets deflected via MapleDesk
    0
    Help centers cited by AI search
    Pricing

    Simple CAD pricing

    Per site, billed monthly. No setup fees. Cancel any time.

    Free

    $0
    CAD / month / site
     
    • Up to 10 Q&As
    • FAQPage JSON-LD
    • Hosted on subdomain
    • MapleFAQ branding
    Start free

    Solo

    $9
    CAD / month / site
     
    • Up to 50 Q&As
    • FAQPage JSON-LD
    • Embed on your domain
    • AI semantic matching
    • Remove MapleFAQ branding
    Choose Solo

    Pro

    $19
    CAD / month / site
     
    • Up to 250 Q&As
    • Bilingual EN / FR
    • Search analytics
    • MapleDesk auto-deflect
    • AI doc-to-FAQ extraction
    Choose Pro

    Business

    $39
    CAD / month / site
     
    • Unlimited Q&As
    • Multi-site (5 included)
    • Priority AI matching
    • Custom theming & CSS
    • API access
    Choose Business
    All prices in CAD. Per site. GST/HST/QST added at checkout where applicable.
    Questions & answers

    Frequently asked questions

    MapleFAQ is itself an FAQ product — so naturally, we eat our own dog food. Email support@mapleworksuite.com for anything not covered.

    What is MapleFAQ?
    MapleFAQ is a self-serve help center for Canadian SMBs. You define your Q&As once in the MapleFAQ dashboard and MapleFAQ automatically publishes them as a styled, mobile-first help center page and emits proper FAQPage JSON-LD so ChatGPT, Claude, Perplexity, and Google can cite your answers in their results.
    How does AI semantic matching find the right answer when customers don't use the exact question wording?
    Every published Q&A is embedded into a vector index. When a customer types something like "how do I cancel", we vector-match their phrasing against your canonical questions (for example, "What's your cancellation policy?") and show the closest matches ranked by confidence percentage. They land on the right answer the first time, even when their wording is totally different from yours.
    Does it emit proper FAQPage JSON-LD so ChatGPT and Claude find my answers?
    Yes. Every published help center page renders schema.org FAQPage JSON-LD with each Q&A as a Question entity and an acceptedAnswer. That's the structured data ChatGPT, Claude, Perplexity, and Google use to cite content directly. You get AEO (Answer Engine Optimization) baked in — no extra plugin or markup required.
    Can I embed MapleFAQ on my existing website?
    Yes. Solo and above let you embed the help center on your own domain via a one-line script tag or iframe, so the FAQ lives at help.yourcompany.ca or yourcompany.ca/faq instead of a MapleFAQ subdomain. The Free tier uses our hosted subdomain.
    Does it integrate with MapleDesk (helpdesk) — auto-deflect tickets that match an FAQ?
    Yes — this is one of the biggest wins. If you also run MapleDesk, incoming tickets are vector-matched against your MapleFAQ entries. When a match is found above your confidence threshold, MapleDesk auto-replies with the canonical answer and a link, deflecting the ticket before a human agent ever touches it. Most customers see 30-50% of common tickets deflected.
    How is this different from a knowledge-base feature in Zendesk?
    Three differences: (1) MapleFAQ is built for AEO first — the JSON-LD is the point, not an afterthought — so you get cited by AI search. (2) Canadian-hosted with PIPEDA-compliant data residency and CAD pricing. (3) It's purpose-built for the SMB price point — $9-39 CAD/mo — not buried inside a $79+ USD/agent helpdesk seat.
    Bilingual EN/FR support for Canadian SMBs?
    Yes. Author every Q&A in both English and French in the dashboard, and MapleFAQ serves the right language based on visitor locale or an explicit toggle. Each language version gets its own FAQPage JSON-LD, so French-language AI search engines (and Quebec-based customers) get cited in their language too.
    Pricing CAD?
    All MapleFAQ pricing is in Canadian dollars. Free $0/mo (10 Q&As), Solo $9 CAD/mo (50 Q&As), Pro $19 CAD/mo (250 Q&As, bilingual, analytics, MapleDesk deflect), Business $39 CAD/mo (unlimited Q&As, multi-site, API, custom CSS). Per site, billed monthly, cancel any time. GST/HST/QST added at checkout where applicable.

    Get cited by ChatGPT. Deflect tickets. Help customers self-serve.

    Start free with 10 Q&As — no credit card needed. Upgrade when you grow.

    Start free → See pricing