What is MapleWorkflow?
MapleWorkflow is a no-code automation engine built into MapleWorkSuite. You design multi-step workflows in a visual editor — pick a trigger (a new lead in MapleConcierge, an invoice paid in MapleInvoice, a Calendly-style booking) and chain actions (send an email via MapleMail, create a task in MapleTask, tag a contact in MapleContacts). No code required.
How does MapleWorkflow compare to n8n, Zapier, Make, and IFTTT?
MapleWorkflow plays the same role as n8n / Zapier / Make.com / IFTTT — visual workflow automation — but with first-class integration into every Maple product. Where Zapier needs API keys, OAuth, and per-zap row limits, MapleWorkflow reaches directly into MapleConcierge agent decisions, MapleDesk ticket fields, and MapleInvoice line items in your tenant. You also get the suite-wide audit log, Canadian data residency, and CAD billing in one bill.
Which Maple products are wired up as triggers and actions?
Triggers: MapleConcierge (new lead, agent escalation), MapleReceptionist (call ended, voicemail), MapleMail (inbound message matched a filter), MapleInvoice (invoice paid / overdue), MapleTask (task created / status changed), MapleContacts (contact created / tag added), MapleCalendar (booking created), MapleForms (submission), and generic webhook. Actions: send email (MapleMail), create task (MapleTask), tag contact / add to segment (MapleContacts), create invoice (MapleInvoice), book event (MapleCalendar), call HTTP endpoint, branch on condition, wait, and human approval.
How steep is the learning curve for the visual editor?
Most users ship their first workflow in under 10 minutes. The canvas is drag-and-drop: drop a trigger node, connect arrows to action nodes, configure each step with a form (no code). Conditional branches and loops are visible on the canvas so you can read the whole flow at a glance. We ship 30+ pre-built templates (New booking to confirmation email + reminder, Paid invoice to thank-you + VIP tag) to start from.
How do I debug a workflow and see logs?
Every run is captured in the Runs tab with full input, output, and timing per step. Click any node to see the data that flowed through it. Failed steps retry with exponential backoff, then land in an error queue with the exception details so you can fix and replay. You can also test run a workflow with sample data before publishing.
Can workflows be triggered by webhooks or the API from external services?
Yes. Every workflow exposes a unique HTTPS webhook URL — POST JSON to it and the workflow fires with that payload available to all steps. You can also call workflows directly from the MapleWorkSuite REST API with your tenant API key, and any workflow step can call out to external REST APIs (Stripe, Slack, HubSpot, your own service).
What does MapleWorkflow cost? Is pricing in CAD?
Yes — all pricing is in Canadian dollars and billed monthly or annually. Free starts at $0 CAD/mo with 3 active workflows. Pro is $19 CAD/mo, Business $49 CAD/mo (most popular), Enterprise $149 CAD/mo. You can switch tiers any time and you only pay for workflow runs above your tier limit.
Where is my data and what about privacy?
Workflows run entirely inside your MapleWorkSuite tenant on Canadian-hosted infrastructure (PIPEDA-aligned). MapleWorkflow does not sell, resell, or broker your workflow data to third parties — there is no external data brokerage. The only outbound traffic is to endpoints you explicitly configure (e.g. a Slack webhook, an SMTP server, a custom API). Audit logs are retained per your tenant retention policy.
