MapleDesk SubDomain puts your MapleDesk help desk on a branded hostname you choose — support.yourdomain.com — so your customers submit tickets, check their own ticket status, and read your FAQ on your address, not ours. One CNAME record, we verify it, you go live. $1 CAD per month, plus HST.
MapleDesk already runs your tickets, your replies, and your knowledge base. MapleDesk SubDomain changes one thing: the address your customers see.
A branded support hostname — support.theirdomain.com, or any hostname you choose — pointed at your MapleDesk help desk. Your end users get a professional support site on your domain where they submit tickets, check the status of their own tickets, and browse your company FAQ and knowledge base. $1 CAD per month, plus HST.
Any MapleDesk customer whose end users are external: clients, tenants, patients, members, resellers. If you send people a support link, send them one that carries your own name — not a shared vendor URL that looks like someone else’s company.
It is not a second help desk and not a separate subscription of its own: tickets, agents, SLAs, and reporting all stay in MapleDesk. It does not touch your email routing — one CNAME goes in, your MX records stay exactly as they are.
Everything MapleDesk already does for your team, served from a hostname your customers already trust.
support.yourdomain.com, help.yourdomain.com, care.yourdomain.com — pick any hostname on a domain you control. Your brand stays on the address bar from the first click.
A plain submit form on your subdomain. No account required to file a ticket, no MapleWorkSuite branding in the way, and every submission lands in the same MapleDesk queue your agents already work.
The question that fills your inbox — "any update on my ticket?" — answers itself. End users open their own ticket from the status link, read every reply, and add a comment without emailing you again.
Published MapleDesk knowledge-base articles and FAQs render on your subdomain with search, so customers self-resolve before they ever open a ticket. Internal articles and internal notes stay internal.
The certificate for your subdomain is issued and renewed automatically. No certificate files to buy, install, or remember to renew — and no browser warnings in front of your customers.
Setup is a single CNAME. If MapleMail already runs your DNS we can add it for you. Nothing else in your zone changes and your mail records are never modified.
No servers, no certificate files, no downtime for your existing help desk.
Add MapleDesk SubDomain to your MapleDesk subscription and tell us the hostname you want — for example support.yourdomain.com. $1 CAD per month, plus HST.
We give you a single CNAME record to add wherever your DNS lives. Nothing else in your zone changes, and your MX / mail records are never touched. If MapleMail already manages your DNS, we can add the record for you.
We watch for the record to propagate, confirm the hostname resolves to your help desk, and issue the HTTPS certificate. You do not buy, install, or renew anything.
Your branded portal answers on your hostname: submit a ticket, check ticket status, read the FAQ. Put the link in your email signature, your invoices, and your website footer.
MapleDesk SubDomain is a flat add-on to your MapleDesk subscription. Plus HST.
Common questions about the MapleDesk SubDomain add-on. Have something else? Email [email protected].
support.yourdomain.com — pointed at your MapleDesk help desk. Your end users land on your hostname instead of ours: they can submit a ticket, check the status of the tickets they already filed, and browse your FAQ / knowledge base. The $1 CAD per month, plus HST, covers the hostname, the HTTPS certificate, and the branded portal.support., help., care., tickets. — any hostname you control on any domain you control. One hostname per MapleDesk SubDomain add-on.MapleDesk is the product. MapleDesk SubDomain is how your customers reach it.
The Canadian-hosted help desk itself: a unified ticket inbox, AI reply drafts grounded in your knowledge base, SLA policies, and CSAT reporting. Plans and prices live on the product page.
See MapleDesk →MapleDesk is billed separately from this add-on. We deliberately do not restate its plan prices here — read them on the MapleDesk page so you are always looking at the live figure.
MapleDesk plans & pricing →Tell us your domain and what your end users need to do, and we will tell you whether the add-on is worth a dollar a month to you. Plus HST, like every Maple price.
Talk to us →Send a note straight to the team. We read every one and fix bugs fast.
🏆 Find a real bug? We pay a bounty — credit toward Maple products or services for any valid bug.